There is a difference between what consumers want and what most companies offer. What they want is a superior customer experience. Yes, they want good service, great products, and a competitive price, but customer loyalty is a connection through personalization, differentiation, and emotion.
Come learn five critical steps to designing the Ultimate Customer Experience; why that experience generates loyalty and how to create it; and better understand the disconnections between companies and consumers.
Keynote sponsored by King Koil