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KEYNOTE: Doug Stephens, Retail Prophet

As the founder of global consultancy Retail Prophet, Doug Stephens has made a name for himself as one of the world’s leading retail and consumer futurists. His books, “The Retail Revival” and “Reengineering Retail,” have predicted the transformation for retail in the post-digital world. In a new book, set for release in April, “Resurrecting Retail: The Future of Business in a Post-Pandemic World,” Stephens offers a roadmap for the industry outlining how a public health emergency of this size and scope will shape retail and consumer behaviors long after the threat of COVID-19 has passed. Stephens’ research and insights help major organizations — such as Johnson & Johnson, BMW, Citibank, Disney and Google — understand exactly how trends in demographics, global economics, AI and media are forever altering consumer-brand relationships. Prior to founding Retail Prophet, Stephens spent 20 years in retail, holding senior international roles, including the leadership of one of New York City’s most iconic retail chains. Stephens is also the syndicated retail columnist for CBC Radio Canada and appears regularly on North American and international radio and television shows.

Keynote presentation sponsored by King Koil

Dr. Mehmet C. Oz

Dr. Oz has won 10 Daytime Emmy® Awards for “The Dr. Oz Show” and is an Attending Physician at NY Presbyterian-Columbia Medical Center. He still performs dozens of heart operations annually. His research interests include heart replacement surgery, minimally invasive surgery, alternative medicine and healthcare policy. He has authored over 400 original publications, book chapters, and medical books, has received numerous patents, and still performs heart surgery. Previously, Dr. Oz was a featured health expert on “The Oprah Winfrey Show” for six seasons, spanning over 60 episodes. He also served as chief medical consultant to Discovery Communications, where his “Transplant!” series won both a Freddie and a Silver Telly award. Dr. Oz authored eight New York Times Best Sellers, including “Food Can Fix It,” “YOU: The Owner’s Manual,” “YOU: The Smart Patient,” “YOU: On a Diet,” “YOU: Staying Young,” “YOU: Being Beautiful,” “YOU: Having a Baby,” “YOU: The Owner’s Manual for Teens,” as well as the award-winning “Healing from the Heart.” He has a regular column in Oprah Magazine,e and his article “Retool, Reboot, and Rebuild” for Esquire magazine was awarded the 2009 National Magazine Award for Personal Service. He co-founded Sharecare.com, which won “Best Medical App” award for AskMD in 2014 and its DoctorOz app was nominated for an Emmy in 2017. In 2003, Dr. Oz founded Healthcorps, which emulates the Peacecorps model by putting energetic recent college graduates into high schools around the country to teach diet, fitness, and mental resilience. Over a million teens have been influenced by this nationwide program.

Bob Phibbs, The Retail Doctor

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker. In 1994, Phibbs founded his retail consulting company, The Retail Doctor, and created SalesRX, a strategic and done-for-you virtual training. The firm specializes in working with retailers and brands who want to sell their merchandise more profitably. His clientele has included many of the Fortune 500, Aramark, Bernina, Brother, Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, Poolcorp, T-Mobile, Trek, Vera Bradley, and Yamaha.  One of the top retail influencers of 2018 and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business. With over 30 years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.